1. How can I be sure that the mover I select will care for my belongings and is professional, honest?
2. When should I call a moving company?
3. Do I need an estimate?
4. When is the best time to move?
5. How long does it take to move?
6. Are you a licensed moving company?
7. How and when should I pay?
8. Am I protected against loss or damage while my goods are in transit?
9. Do you have storage available?
10. Will my furnishings remain clean?
11. Am I renting the space month-to-month or am I on a lease?
12. Do I get a discount if I commit to a longer stay?
13. Do my appliances need special attention?
14. Can I pack my own fragile items and other personal effects?
15. Can I pack my clothes in a chest or dresser drawers?
16. Can I move my frozen foods?
17. Can I move jewelry and other valuables?
18. Can I move my house plants?
19. Can I move my pet?
20. Why do I have to give my Car Keys to the Storage Manager?

1. How can I be sure that the mover I select is professional, honest and will care for my belongings?
The most important step in choosing a mover is to ask the right questions and listen carefully to the answers. Just about everyone knows of someone with a moving day horror story. The truth is that by and large most moving companies are very reputable and diligent organizations. Try to get references – ask if they are enlisted in, service tax department, local transport associations like K.G.T.A in Karnataka or the status of the ownership:- weather it is sole proprietor-ship or Pvt limited company etc.

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2. When should I call a moving company?
The earlier, the better. Although short notice moves can usually by managed, its wise to give your moving company from three to four days notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule. You should discuss your specific pickup and delivery requirements with our sales personal.

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3. Do I need an estimate?
A pre-move estimate is needed to determine the cost of a move and the amount of van space your goods will occupy. The estimate can often be based on a telephone survey but keep in mind the accuracy of the estimate is based on the accuracy of the information provided. There is no charge for the estimate. On interstate shipments, the total charges are determined by the size of your shipment, the distance it travels, and the services that you authorize or which become necessary to handle your shipment. Charges for local shipments are generally calculated on factors such as number and time of manual labor required, the distance and type of vehicle used to move and the degree of difficulty in getting the job done.

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4. When is the best time to move?
If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods. However, we at Hamilton Packers and Movers Pvt Ltd, believes you should move when it is most convenient for you. Factors involved in the decision may include:

whether the move must be made immediately
moving children during the school term
reaching the new place ahead of the shipment will involve hotel stay
will the old show case and other furniture’s fit in the new home
peak of monsoon causes transit delays
fog is a great hassle in northern India in winters

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5. How long does it take to move?
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling. Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others. With the help of our state-of-the-art sales and logistics system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van. In case, your material fits the size of regular truck or trucks it will take only the transit time for the destination.

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6. Are you a licensed moving company?
Reputed Packers and Movers are registered with Central Excise and Service Tax Department.

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7. How and when should I pay?
Most movers require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing). Payment for your shipment can be made by either cash or D.D. Personal checks are not favored for long distance moves. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse.

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8. Am I protected against loss or damage while my goods are in transit?
Yes, but how much protection you have and its cost to you depend upon the "valuation" program you choose. The liability of Hamilton Packers and movers Pvt Ltd, for loss or damage is based upon laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a level of motor carrier liability. The specific cost and terms of available coverage should be discussed with your sales associate prior to the move.

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9. Do you have storage available?
If you are unable to take immediate possession of your new residence, your belongings can be stored. However, you are responsible for the storage charges, and final delivery charges from the warehouse. If your goods are placed in storage, there may be an additional charge for the valuation or insurance coverage provided for your shipment while in storage. Long-term storage services are also available. Please ask our sales associate for information regarding storage arrangements.

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10. Will my furnishings remain clean?
Our storage facility is maintained by professional pest control experts. A periodical inspection is carried by our highly trained inspectors.

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11. Am I renting the space month-to-month or am I on a lease?
Your contract is a month-to-month agreement with our Storage. You can move out whenever you want.

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12. Do I get a discount if I commit to a longer stay?
Talk to our Storage Manager for our Long Term Discounts.

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13. Do my appliances need special attention?
Refrigerators, washers, dryers, and other electrical or mechanical appliances may require special servicing to ensure safe transportation. Certain moving parts such as motors on major appliances, washer drums, ice makers and the pickup arm on a phonograph should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move. It is the owner’s responsibility to see that appliances are serviced for shipment before they are loaded on the van. Upon request and for an additional charge, we will perform this service, using either our own qualified personnel or an authorized service company.

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14. Can I pack my own fragile items and other personal effects?
Many people prefer to have some or all of their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack. Be sure to select a sturdy container with a lid. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective, "padded nest." Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton "Fragile," and list the contents on the outside. Be sure to seal the carton with tape.

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15. Can I pack my clothes in a chest or dresser drawers?
Contents of dresser drawers should be removed and packed separately. Likewise, the contents of file cabinets should also be emptied and packed. Failure to remove the contents of cabinets/chests may cause damage to the furniture or to the contents themselves.

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16. Can I move my frozen foods?
Frozen foods can be moved, but only on local moves under specific, limited conditions. Be sure to discuss this with your sales associate. We recommend that shipping arrangements be made through refrigerated vans for a long-distance move.

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17. Can I move jewelry and other valuables?
We strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport. This includes money, jewelry, coin collections, stamp collections, etc.

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18. Can I move my house plants?
Hamilton Packers cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in the van.

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19. Can I move my pet?
Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn’t convenient, check with your veterinary or local kennel club for recommendations of alternate ways to ship your pets safely.

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20. Why do I have to give my Car Keys to the Storage Manager?
For safety, fire hazards and other reasons it is essential that the keys to your car is kept by the Storage Manager. Also we periodically move the car so that the tires do not always are on the same pressure points. On a long term this way we reduce the risk of tire damage.
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